For many of us non-techies, buying new electronics such as cell phones, telecom services or computers is an experience right up there with sticking needles in your eyeballs. As I detailed in a recent blog “Dear Mr. Gates”, (click here to read), it’s a process characterized by dread, stress, sleepless nights, and hours of calls to a third-world call centre where English is spoken only as second or third language, if at all. Then, there’s the outlay of hundreds or thousands of your hard-earned dollars, not to mention all the bad swears involved. Sadly, the built-in obsolescence inherent in our electronic devices means we are forced to endure this process for some piece of electronic equipment more often than we would prefer.
I packed all this excitement into a double-header recently with the purchase of a new laptop and the conversion from satellite television to Fibe TV —in the same week. I’d been putting off buying a new laptop for more than a year. My old one was taking so long to process functions I could do the laundry and re-shingle the roof waiting for my e-mails to open. Most of my day was consumed by re-booting and waiting.
My nervous dread turned to relief and amazement when I actually made a successful conversion to a new laptop. That miracle certainly deserves some post-mortem reflection and good-hearted sharing of information. If it worked for me, it might work for you.
- Purchase from a reputable retail outlet that will probably still be in business by the time you get home. I selected the Microsoft store in Square One Shopping Mall in Mississauga because, thanks to our one-way e-mail-based failed love affair, Bill Gates and I are tight. And I figured Microsoft would be committed to a fairly rigid lease with the landlord at the mall ensuring I know where they live should things go sideways.
- Try to pick a fairly new employee. They’re more likely to still be keen and not totally burned out by customers humping their giant printers into the store because they can’t make them work with their new computer.
- Bribery. When I noticed the sales rep was also left-handed (like me), I gave him my Pentel Energel liquid gel ink pen, specially designed for lefties, from my personal stash. How could he forget such a generous gesture. Anything to grease the wheel should not be overlooked in ensuring he never forgets you and will treat you royally. Don’t try humbugs, though. That’s just sad.
- At the risk of sounding sexist, I would ordinarily have preferred a female sales rep assuming she would be more nurturing and empathetic. However, young male sales reps can be more easily manipulated when faced with a gush of old-lady tears, which I was totally prepared to employ if needed.
- On the subject of old ladies, don’t be afraid to play the old lady card. When you feign complete ignorance and incompetence the sales reps can be very generous with their time and patience. I find it helps if you speak in a soft, shaky voice too. And make them speak in language you understand, not technical Klingon.
- If Item 5 fails, you can resort to mean old crone. That’s what I did. I made the poor guy read my recent blog posting about my frustrations with electronics (again, click here to read Dear Mr. Gates). Then, I threatened him with my enduring presence at his store if my new computer didn’t work exactly like it should the first time I turned it on. I’m not proud of it, but I think I scared the bejeesuz out of the poor guy. That was probably the clincher that ensured all my old data would be migrated seamlessly to my new laptop. Mission accomplished.
It could have been any one or a combination of all the above strategies that sealed my successful transition to a new laptop. I can confidently and honestly tell you that my new laptop works like a charm, just like my old one should have. When my tech-savvy friend Mike asked what I got, I replied “It’s silver”. That’s how much I know about computers. It is in fact an HP Envy 365 Intel Core 17, 7th Gen (whatever all that means) and cost more than three times what I paid for my old Toshiba. And I purchased every support, replacement and tech assistance option available. I only hope it lasts three times as long which should take this old lady until the end of her time, which I would consider a pretty good investment. If only life were that simple.
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