Are you guilty of smuggling shoes into Canada?

The comments made this week by Donald Trump about scuffy contraband shoes being smuggled into Canada is just too delicious for this Canadian serial shoe wearer to ignore. In one of his latest unhinged rants Trump attempted to horrify patriotic Americans into vilifying Canada and mistakenly defend protectionism. By informing them that Canadians were so desperate for shoes and to avoid Canadian duties (or tariffs as he called them, which are not the same thing) he announced that we make covert trips to the United States to purchase and smuggle…

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A retailer who actually listens to customers. Glory hallelujah!

Monday morning's Globe and Mail featured an article by Marina Strauss on the front page of Report on Business entitled Holt Renfrew resizes strategy to focus on core markets, brands  that immediately had me high-five'ing the air above my newspaper. Holt Renfrew (for my non-Canadian readers, it's our answer to Neiman-Marcus) wanted to improve business so they finally did something I've been suggesting to The Hudson's Bay Company in letters, emails and blog posts for years, which they've categorically ignored. Holt Renfrew (are you sitting down?) actually asked their customers…

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March Madness explained

Thought you'd enjoy this reposting of a piece from a year ago. Please tell me I’m not the only person in the world who thought March Madness was about special annual retail sales—like Black Friday. For weeks leading up to the big event and for the duration, I kept waiting for the flyers from my favourite retailers to arrive in my mailbox. With visions of bargain-priced sugar plums dancing in my head I couldn’t wait to hit the mall to stock up on half-price underwear and my favourite jeans. Surely…

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I did it. You’re welcome.

Today as I was standing in the supermarket-style lineup to check out at the Hudson's Bay store in Square One in Mississauga, I heard an announcement that nearly knocked me on saggy old fanny. "Attention shoppers. If you cannot find the size you need in our store, we will search other Hudson's Bay locations and have it sent to your home" or words to that effect. I'm convinced this small step toward customer service is entirely a result of my blog in November gently advising the retail industry how they…

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