Have you checked out McDonald’s lately?

Big things are happening under the golden arches and it started with McCafé and quality coffee to challenge Tim Hortons. I first experienced the change a few weeks ago when I encountered a large touch-screen kiosk to place my order. And, standing beside it was a real live attendant to assist this old boomer as I navigated the new technology. Not easily fooled, I quickly concluded this was just another version of printing my own boarding pass at the airport—get the customer to do the work by reducing the personal…

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