Here I am back on my soapbox because Canadian retailers do not seem to be listening to me – at their peril. Their strange and blindfolded attitude toward the customer is responsible for so many of their problems and they seem oblivious. The solution is as easy as 1, 2, 3. Let me give you a few recent examples that demonstrate my point.
Yesterday I went into Tiffany’s in Yorkdale in Toronto. I knew exactly what I wanted to see (more…)