Retail rant hits home

My recent rant about the poor level of service in the retail sector really touched a nerve with my readers. We all have horror stories to relate and retailers just don’t seem to be listening. I’ve been writing Hudson’s Bay for years about their frustrating shortage of sales personnel without any mailing letteracknowledgement of my concerns. Once I even typed a nice letter on real vellum paper, hand-inked my signature at the bottom and mailed it with an actual old-fashioned stamp to the President of Hudson’s Bay (more…)

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The solution for Canadian retailers is as easy as 1, 2, 3

angry shopperHere I am back on my soapbox because Canadian retailers do not seem to be listening to me – at their peril. Their strange and blindfolded attitude toward the customer is responsible for so many of their problems and they seem oblivious. The solution is as easy as 1, 2, 3. Let me give you a few recent examples that demonstrate my point.

Yesterday I went into Tiffany’s in Yorkdale in Toronto. I knew exactly what I wanted to see (more…)

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Boomer broad meets Bridget Jones

Last night a friend and I attended a fun event sponsored by ELLE Canada magazine and Girls Night Out Ontario wine to introduce Helen Fielding, author of Bridget Jones’s Diary and The Edge of Reason. Both books were smash chick-lit hits followed by equally successful movies starring Reneé Zellwegger, Hugh Grant and Colin Firth.

Mad about the boyA cocktail reception was held in The Burroughs Building  at Queen Street West and Bathurst in downtown Toronto to celebrate the launch of “Mad About the Boy”, the final installment in the Bridget Jones trilogy. The venue, trendy raw loft space with (more…)

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Succeeding where I failed

This morning’s Globe and Mail contained a supplement from a gift basket company appropriately called “Baskits”. Reading through the brochure took me back about 25 years when I was Corporate Marketing Manager for EllisDon Corporation and we were one of their first customers. Ann Kerrigan came into our Basksitsoffice promoting her fledgling business at a time when we were looking to give our corporate clients a unique seasonal gift other than liquor or wine. At the time, gift baskets were a relatively new concept. Ann customized (more…)

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There’s no business like shoe business

New shoes definitely give me a high. When I first bring them home, I tenderly take them out of the box, smell the leather, stroke the smooth soles and carefully place them at just the perfect angle on the diningroom table or end table in the livingroom where I can admire them like precious works of shoes2art. I may even move them to my bedside table so they will be the first things I see when I wake up in the morning. By the end of wearing them on the first day, however, my heels and baby toes are plastered in Band-Aids, the balls of my feet are screaming “fire” and my back gave up around 10:00 a.m.

Back in the “olden days” in the 60s and 70’s when I was in my 20s I wore high heels (more…)

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Keep an open mind

That's about as cliché a piece of advice that was ever given but it always warrants repeating. Young people are sometimes directed toward a particular career choice that may not always have available opportunities. That's when it's time to take off the blinders and consider something "outside the box". This is perfectly illustrated in a recent article, "How She Landed a Six-Figure Job" in Money Sense magazine about the niece of a friend of mine who went from ho-hum jobs to a surprisingly satisfying change of career. As Boomers, we…

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